Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Please note that processing times may be longer during holidays, promotions, or periods of high demand.


Shipping Times

Estimated delivery times vary depending on your location:

  • United Kingdom: 2–5 business days
  • Europe: 5–10 business days
  • International: 7–21 business days

Shipping times are estimates only and are not guaranteed.


Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions.


Delays

While we do our best to ensure timely delivery, Splash n’ Dash is not responsible for delays caused by:

  • customs processing,
  • courier disruptions,
  • weather conditions,
  • incorrect shipping addresses,
  • or other factors outside our control.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we may not be able to make changes or offer refunds.


Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us at:

support@splashndash.shop

Include your order number and any relevant photos if applicable.

We will work with the shipping carrier to help resolve the issue.


Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country.

These charges are the responsibility of the customer.


Contact Us

For any shipping-related questions, contact us at:

support@splashndash.shop